Learning and Development Experience

Paul DuxburyThe following is a brief summary of Paul Duxbury’s recent Learning and Development experience:

Learning and Development Manager

Phoenix Medical Services Limited (Incorporating Rowlands Pharmacies, Phoenix Healthcare Distribution, NuMark, PSUK, NuPharm and NuCare) – Current Role

Learning and Development Experience and Achievements

  • Managed the budget (including a significant Apprenticeship Levy) across all Group members using his Learning and Development Experience to ensure costs were controlled to deliver effective solutions.
  • Re-focused, developed and managed the eLearning offering across the business working closely with content and system providers to address development needs. This included the implementation of a new eLearning offering to the whole Group.
  • Recruited, established and managed a new Operational Training Team to address the needs of our Supply Chain operations.
  • Used his extensive Learning and Development experience to negotiate and implement National Training Agreements with suppliers and achieved significant cost savings.
  • Managed relationships across the Group with key stakeholders ensuring that we understood and delivered against the needs of the diverse range of businesses.
  • Managed relationships with external training and accreditation bodies, agencies and providers and developed relationships with suppliers into productive strategic partnerships.
  • Set the strategic direction for Learning and Development which impacted on 7,000 plus employees.
  • Managed a substantial Outplacement Programme as part of the most significant Transformation Project undertaken by the Group and ensured a focus on addressing individual needs.Represented the UK Group at Pan European HR Management Meetings engaging with colleagues across 27 countries to formulate strategies.

Learning and Development Manager (Interim Role)

Speedy Services  – 2016 to 2017

Learning and Development Experience and Achievements

  • Led the Learning and Development team and the Technical Training team across the UK and Ireland.
  • Ensured delivery of a comprehensive programme of employee training and development activity at all levels that supported the business strategy, met  at least minimum legal requirements and developed people to perform.
  • Undertook a large exercise to establish levels of compliance for core mandatory/legal training and developed a needs led Training Calendar to achieve compliance.
  • Created, developed and managed the e-learning offering across the business and worked closely with content and system providers to address development needs.
  • Managed relationships with external training and accreditation bodies, agencies and providers and worked closely with CITB and Hire Association Europe in particular.
  • Recruited, managed, developed and motivated the learning and development team, technical training team and eLearning Content team and ensured a full service was provided to the business.
  • Managed the delivery of an extensive Customer Experience training programme to support the delivery of an enhanced customer experience to all our customers.
  • Developed, implemented and maintained systems and processes for reviewing all learning, development and training activity.
  • Developed and delivered the Graduate and Apprenticeship programmes to ensure future talent within the business.

Learning and Development Manager

Residential Management Group – Part of Places for People 2014 – 2016

Learning and Development Experience and Achievements

  • Developed a “Grow Our Own” approach to development of staff to address attraction and retention issues providing opportunities for staff to grow in their roles.
  • Ensured the competence and professional development of RMG Private and Public Sector employees through complete management of the learning and development function.
  • Maximised his Learning and Development experience to design and execute a 70:20:10 L&D strategy, worked in partnership with the operational board, compliance director, and cross-functional managers to align L&D with the overall business plan.
  • Collaborated with De Montfort University and developed the enhanced MSc Property Management for Property Managers, which enhanced organisation-wide leadership and strategic thinking skillsets.
  • Increased effectiveness by collaborating with senior stakeholders and utilising his Learning and Development experience to design competency frameworks for key roles and implemented psychometric profiling to assess key behaviours and develop individual development plans.
  • Delivered coaching training to managers across the organisation to focus management of people on performance improvement through re-enforcement of positive behaviours.
  • Implemented eLearning to address organisation-wide mandatory training and soft skills requirements.

Residential Management Group Limited is part of the Places for People Group.

Learning and Development Manager and Business Partner

BSS  2001 – 2014

Learning and Development Experience and Achievements

  • Designed the L&D strategy and managed the L&D function for this communications solutions provider, and worked with stakeholders across multiple sites and functions.
  • Developed and embedded management development, coaching, appraisals, absence management, recruitment, sales, and system training across six sites at trustee, executive, and manager levels.
  • Improved the business-wide management practice and recruitment of managers through creation of a well-received leadership and management framework.
  • Engaged managers in the creation of the framework and aligned it with business strategy to give line of sight to organisational aims.
  • Used his Learning and Development experience to develop an Emerging Talent Programme which addressed attraction and retention of junior and mid-level managers.
  • Positioned BSS to retain contracts valued at c. £13m by securing and retaining Investors in People (IiP), ISO, and other core people-focused accreditations required for bids.
  • Led the scoping, design, delivery, and evaluation of tailored L&D solutions to support implementation and retention of major contracts for public, private, and third sector clients.
  • Increased NVQ achievement rates from 29% to 99.2% in 12 months by overhauling NVQ delivery systems leading to client bonus payments of circa 5% of contract value.
  • Delivered and secured tenders for contracts with values up to £7m, building collaborative client relationships to understand their needs and develop tailored solutions as part of matrix-based teams.
  • Leveraged knowledge of IiP as a framework which supported the acquisition and integration of two businesses, successfully aligned cultures, processes and practices.

Previous employment history available on request

More about Paul Duxbury’s Learning and Development Experience:

  • Read about Paul Duxbury’s recent achievements and key areas of expertise in Learning and Development
  • Discover what Recommendations suppliers, key stakeholders and colleagues have made about Paul Duxbury as a Learning and Development Manager.
  • Understand what Professional Recognition Paul Duxbury has received and the Continuous Professional Development he has completed.